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Customer Service Policy

EmployAbility Midlands aim to provide all service users (job seekers, employers and other stakeholders) with a quality service which is both courteous and efficient.


Customer Feedback

It is important to us that all our customers feel valued. We are continually working to improve our level of customer service and we feel that external input and comments can be useful in helping us on this journey.

If you have any ideas that would help us to improve our service we would be delighted to hear from you. You can use the link below to contact us with your suggestions


Customer Concerns

While we endeavour to support all job seekers to find and maintain employment, we cannot guarantee that you will secure a work placement as this is dependent on a number of factors. Occasionally, situations may arise where a person who has used the service is dissatisfied. The company will respond to all client concerns as speedily, effectively and fairly as possible. All concerns raised will be treated confidentially, however the investigation process will involve the checking of facts with the staff member concerned.

If you are not satisfied with any aspect of the service you have received please let us know. We have a two stage customer complaint process which consists of an informal stage where you can discuss your concerns with your Employment Officer and a formal stage where you can complete our complaint form and submit to the company.

To request a form and get further details please email or phone 057 93 23901.




EmployAbility Services are funded by the Irish Government through the Department of Social Protection.
Tá Seirbhísí Infhostaitheachta maoinithe ag Rialtas na hÉireann tríd An Roinn Coimirce Sóisialaí.

Employability Service Midlands is a trading name of Midland Employment Support Agency clg No 388527
Charity Number: CHY17331
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